Your weekly fix of mobile, tech & telecom news
That shiny new phone you just signed a two-year contract for might have been gathering dust in a warehouse since 2023. Our investigation reveals how retailers routinely sell aged stock as current models, leaving buyers shortchanged on security updates and support lifecycles.
British holidaymakers are returning from dream vacations to nightmare phone bills, with some facing charges that exceed their mortgage payments. Our investigation reveals which destinations are the most dangerous for your wallet and how to protect yourself.
Our exclusive testing reveals how Britain's major mobile networks quietly slash your connection speeds during busy periods, leaving commuters and evening users with fraction of the performance they're paying for. The results might surprise you.
A new generation of UK smartphone rental services promises flexibility and sustainability, but investigation reveals these schemes often cost more than traditional ownership. We examine whether phone subscription models represent genuine innovation or clever marketing for worse value.
Millions of UK mobile customers discover their network's emergency coverage promises are worthless when they actually need to call 999. Despite regulatory requirements and roaming agreements, critical calls are failing across Britain's coverage blackspots.
UK mobile network apps use sophisticated psychological tricks to prevent customers from downgrading or cancelling services. Our investigation reveals the hidden dark patterns designed to frustrate users into staying on expensive plans.
UK mobile networks are advertising eye-catching trade-in values to entice upgrades, then slashing offers at the last minute. We expose the tactics being used to devalue your old phone and reveal where you can get genuine returns.
While EE, Vodafone, and Three quietly reintroduced European roaming charges, smaller networks are still offering unlimited EU usage as standard. We reveal which MVNOs provide the best post-Brexit travel deals.
Cracked screens and water damage don't automatically void your consumer rights. The Consumer Rights Act 2015 offers protections that manufacturers routinely ignore – here's how to fight back.
The days of being trapped by your mobile provider are officially over, but some networks are still playing dirty tricks. We tested the new switching rules to see which operators are genuinely making it easy to leave.
John Lewis, Currys, and Amazon have quietly launched certified refurbished smartphone programmes, marking a seismic shift in how Britain's biggest retailers view the second-hand market. But are their warranties worth the premium prices?
Your phone proudly displays "5G" but that YouTube video still won't load on the 7:42 to London. We investigated why Britain's mobile networks are showing full signal strength while delivering dial-up speeds during rush hour.
Millions of UK households continue paying for landlines they haven't touched in years, trapped in bundles that telecoms providers refuse to let die. With the 2025 PSTN switch-off looming, we investigate how to finally cut this costly cord.
Wi-Fi calling fixes poor signal, but at what privacy cost? We decode exactly what data EE, O2, Vodafone, and Three collect when your calls route through your home broadband—and whether you should be concerned.
Apple Pay and Google Wallet promised seamless payments, but a growing number of UK retailers are finding creative ways to penalise digital wallet users. We investigate the legal loopholes letting merchants charge extra for phone payments.
Millions of Brits struggle with poor indoor signal while their phones already have the solution buried in settings. Wi-Fi calling could solve reception problems instantly, but networks prefer selling expensive boosters instead.
Traditional voicemail has become a digital wasteland of scams and hidden charges across UK networks. Most Brits ignore it completely, making it the perfect target for premium-rate fraud.
Apple Pay and Google Pay dominate British high streets, but are they actually safer than your plastic? We investigate the real security differences and what happens when things go wrong.
Convinced your phone is getting slower with age? New benchmark data reveals the uncomfortable truth about planned obsolescence and why that 2021 flagship might outperform today's mid-range options.
From 'Essential' to 'Ultimate', mobile networks are masters of disguising identical services with fancy names. We reveal how meaningless tier branding is costing British consumers hundreds annually.