Your weekly fix of mobile, tech & telecom news
Britain's mobile networks love talking up their green credentials, and phone takeback schemes sit front and centre of those sustainability pledges. But what actually happens to your old handset once it disappears behind the counter? The answer is murkier — and potentially more dangerous — than the recycling brochures suggest.
Your network's coverage map might show a healthy blob of colour over your postcode, but step inside your own front door and that signal can vanish entirely. We investigate why indoor reception is the dirty secret UK networks and Ofcom would rather not discuss — and what it's actually costing you.
For years, British travellers faced a grim choice: pay extortionate roaming charges, scramble for a local SIM at the airport, or spend the holiday hunting for free Wi-Fi. Now a new breed of eSIM travel providers is quietly dismantling all three options — and the savings can be extraordinary.
That shiny new phone you just signed a two-year contract for might have been gathering dust in a warehouse since 2023. Our investigation reveals how retailers routinely sell aged stock as current models, leaving buyers shortchanged on security updates and support lifecycles.
British holidaymakers are returning from dream vacations to nightmare phone bills, with some facing charges that exceed their mortgage payments. Our investigation reveals which destinations are the most dangerous for your wallet and how to protect yourself.
Our exclusive testing reveals how Britain's major mobile networks quietly slash your connection speeds during busy periods, leaving commuters and evening users with fraction of the performance they're paying for. The results might surprise you.
UK mobile network apps use sophisticated psychological tricks to prevent customers from downgrading or cancelling services. Our investigation reveals the hidden dark patterns designed to frustrate users into staying on expensive plans.
A new generation of UK smartphone rental services promises flexibility and sustainability, but investigation reveals these schemes often cost more than traditional ownership. We examine whether phone subscription models represent genuine innovation or clever marketing for worse value.
Millions of UK mobile customers discover their network's emergency coverage promises are worthless when they actually need to call 999. Despite regulatory requirements and roaming agreements, critical calls are failing across Britain's coverage blackspots.
Cracked screens and water damage don't automatically void your consumer rights. The Consumer Rights Act 2015 offers protections that manufacturers routinely ignore – here's how to fight back.
While EE, Vodafone, and Three quietly reintroduced European roaming charges, smaller networks are still offering unlimited EU usage as standard. We reveal which MVNOs provide the best post-Brexit travel deals.
UK mobile networks are advertising eye-catching trade-in values to entice upgrades, then slashing offers at the last minute. We expose the tactics being used to devalue your old phone and reveal where you can get genuine returns.
John Lewis, Currys, and Amazon have quietly launched certified refurbished smartphone programmes, marking a seismic shift in how Britain's biggest retailers view the second-hand market. But are their warranties worth the premium prices?
Your phone proudly displays "5G" but that YouTube video still won't load on the 7:42 to London. We investigated why Britain's mobile networks are showing full signal strength while delivering dial-up speeds during rush hour.
The days of being trapped by your mobile provider are officially over, but some networks are still playing dirty tricks. We tested the new switching rules to see which operators are genuinely making it easy to leave.
Wi-Fi calling fixes poor signal, but at what privacy cost? We decode exactly what data EE, O2, Vodafone, and Three collect when your calls route through your home broadband—and whether you should be concerned.
Millions of UK households continue paying for landlines they haven't touched in years, trapped in bundles that telecoms providers refuse to let die. With the 2025 PSTN switch-off looming, we investigate how to finally cut this costly cord.
Apple Pay and Google Wallet promised seamless payments, but a growing number of UK retailers are finding creative ways to penalise digital wallet users. We investigate the legal loopholes letting merchants charge extra for phone payments.
Millions of Brits struggle with poor indoor signal while their phones already have the solution buried in settings. Wi-Fi calling could solve reception problems instantly, but networks prefer selling expensive boosters instead.
Apple Pay and Google Pay dominate British high streets, but are they actually safer than your plastic? We investigate the real security differences and what happens when things go wrong.