Why did this top-performing Verizon rep leave the carrier?
After leaving Verizon, the former rep took his business to T-Mobile. | Image credit-T-Mobile
“So, the next time you walk into a Verizon—or any phone store, really—check your account carefully. I had tons of customers come in from different stores complaining about extra products or services being snuck onto their account,” this former Verizon rep writes. Despite being a top producer, Verizon seemed to be on his back constantly asking him whether he tried to squeeze that last penny out of a customer.
“Even if you’re number one, it’s never enough. Did you sell that college student with no money on VHDP? Did you only pitch VMP as the “only” protection option? What about pushing tablets and watches? Or the LTE VHI to that family of five (with its blazing 25mbps speeds)? If you didn’t hit every one of these metrics on every single customer who qualified, it hurt your numbers. And that’s all upper management cares about.”-Reddit subscriber ExtremeJetBomber1
The outspoken ex-Verizon employee didn’t leave his job because of his co-workers, or even because of store management. Actually, the post says that he loved everyone at store level. He says, “But my issue was with anyone above the store level—district managers, directors—they don’t care about you. All that matters to them is how much money you make them each month.”
Verizon gets revenge on its former employee
“So now I can’t even access my Verizon account? It’s beyond frustrating. I get it—I’m on a new network. But does that mean I’m completely cut off from my old provider? I can’t even access my old bills or data history, which I need to give to T-Mobile to pay off my phones…Shame on you, Verizon, ” typed the former Verizon rep. “For being the most expensive carrier, you’re behind in the 5G race, the handling of the recent outage, and now you’re planning to push all customer service outbound? Shame on you…”